Order tracking and notifications are integral features of e-commerce apps. Users can track the status of their orders in real-time, receive updates on shipping and delivery, and stay informed about any changes or delays. This transparency enhances customer satisfaction and instills confidence in the buying process.

Customer support plays a significant role in e-commerce apps. Users can access help centers, FAQs, or even engage in real-time chat support to resolve any queries or issues they may encounter during their shopping experience. Effective customer support fosters trust and loyalty among users.